Exodus Market Research
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Customer Service Commitment
At Exodus we are wholly committed to providing a superb level of customer satisfaction. We hope to provide you with a dedicated professional market research service, operated by friendly experienced staff and producing high quality research.

These are our commitments to you:

  • We will provide a senior manager to manage your project from start to finish. The research manager will meet with you personally to discuss the project initially and you will have access to that manager throughout the duration of the project.
  • We will only use experienced staff that are appropriately trained and are committed to providing the highest possible level of customer service.
  • We will charge fees fairly and equitably and provide clear written explanations of charges incurred.
  • We will demonstrate commitment to the objectives of your research and will endeavour to add value to your research wherever possible.
  • We will develop a relationship with you so that we work as a team and as such will endeavour to understand your business and its key drivers so that our research findings are always in context.
  • We know how critical it is for you to receive information in a timely manner and we are also aware that timetables can sometimes go awry due to circumstances outside of our control. To ensure that deadlines are met, our researchers will work outside of normal office hours if necessary, at no additional charge to you.